These General Terms and Conditions (GTC) govern the contractual relationships.
between PriorGent GmbH, General-Wille-Strasse 19, 8002 Zurich, and its customers
regarding the provision of the offered services.
A contract is formed when the customer pays for the final offer (made-to-measure clothing).
Furthermore, a contract is formed as soon as the customer accepts the supplier's offer in writing.,
accepted electronically or verbally and confirmed by the provider (services).
All prices are in Swiss francs (CHF) and include VAT.
Value Added Tax (VAT). If the destination is outside Switzerland, then
Prices are offered in the respective national currency and include the
applicable VAT.
Online purchases must be made using the payment options offered.
settle.
Invoices are payable within 20 days of receipt without deduction, unless otherwise stated.
This was agreed upon. In case of late payment, default interest of 51,000 per annum may be charged.
become.
The delivered goods remain the property of PriorGent until full payment has been received.
Limited Liability Company.
The provider undertakes to provide the agreed services and deliver the agreed services.
to be performed professionally and carefully. Deadlines are considered guidelines and are subject to change.
Non-binding, unless they have been expressly assured in writing as binding.
With regard to made-to-measure clothing (MTM), the supplier undertakes to ensure its
To provide services professionally and diligently. Upon request, the provider must...
Performing the 3D body scan (determining body mass): Instructions for
Provide and support the buyer (see section 7. Customer's obligations). The supplier
In particular, it undertakes to guarantee the fit.
The buyer undertakes to provide the seller with all necessary information and documents.
to make it available in a timely manner.
When purchasing custom-made clothing, the buyer is obliged to undergo a 3D body scan.
(Determination of body mass) taking into account the provided
Instructions must be followed. In case of any ambiguity, support must be sought.
Suppliers will be requested (duty to cooperate). If the buyer fails to provide their services, they will be asked to cooperate.
Obligation to cooperate within 3 months of contract conclusion despite a one-time
If the provider fails to comply with the request and the setting of a grace period, the provider is entitled to...
This automatically grants a right of withdrawal. In this case, the provider reserves the right to...,
to terminate the contract and charge a flat-rate administration and processing fee in the
The buyer retains the right to prove the value of the refund, amounting to 80 percent of the price paid.
It is unclear whether no damage or significantly less damage has occurred.
The customer must inspect the goods immediately upon receipt and report any defects within 7 days.
Complaints must be submitted in writing on working days.
Shipping costs and any customs fees are the responsibility of the supplier.
Transfer of benefits and risks occurs upon delivery to the buyer or if a
The buyer has granted permission to leave the goods, in connection with their deposition.
The provider's liability is limited to intent and gross negligence.
Liability for indirect and consequential damages is excluded.
Regarding custom-made clothing, the provider is liable for any necessary alterations.
Achieving an acceptable fit is necessary. Hiring a tailor is required.
This is done by the buyer, but only after prior agreement and
Cost approval may be granted. Is such a correction due to a serious error?
If this is not possible on the part of the supplier, then the supplier is liable for the complete re-production.
(Pass guarantee).
Minor variations in color, material or cut (up to 0.5 cm)
are not considered a defect.
Unless otherwise agreed, the contract can be terminated by either party in
Termination is possible by mutual agreement. Services already rendered will be refunded proportionally.
to compensate.
There is no general right of withdrawal for custom-made clothing. If an expiry date has been set...
agreed in writing, confirmed by both parties, and the provider is located in
In case of default, the buyer can withdraw from the contract and demand a refund.
The legal regulations apply to accessories and off-the-rack clothing.
Cancellation policy of the destination country. The return shipping costs are borne by the customer.
Buyer to bear the costs. There is no right of withdrawal in Switzerland.
The provider is committed to treating personal data confidentially.
in accordance with applicable data protection regulations. Further information can be found in
the provider's privacy policy.
The provider reserves the right to change these terms and conditions at any time. Changes will be communicated in a timely manner.
communicated and are considered accepted unless the customer within 30 days
contradicts. For orders already placed, the version of the terms and conditions in effect at the time of the order applies.
Conclusion of the contract.
All rights to designs, images, texts and concepts remain with PriorGent GmbH.
These terms and conditions are governed by Swiss law. The exclusive place of jurisdiction is Zurich.,
Switzerland
Should individual provisions of these terms and conditions be invalid or incomplete, the remaining provisions shall remain in full force and effect.
The remaining provisions remain unaffected.
Provisions are replaced by a regulation that serves the economic purpose of the original
The definition comes closest.
Zurich, June 17, 2026
PriorGent GmbH
